If a reboot does not solve the problem, please request technical support. The easiest way to get the broker process running again is to simply reboot. If you have been able to view protected documents until recently, then the broker process was running and has stopped for some reason.What we want to do is get the broker process running again. After clicking the “validate” button on my visa application form, nothing happens and I don’t see the barcodes.These error messages are displayed when a companion process, FileOpenBroker64.exe, is not running.If you can’t open the form with Adobe Reader 10 or higher, let us know about your technical issue. Use Spotlight or Finder to look for the downloaded file.Your computer will start the download once you have selected a location. Choose the location on your computer where you would like to store the file.When the option menu appears, choose “Download link to disk” or “Download linked file”.Press the Control (Ctrl) key and click on the link.Make sure to check the box that says, “Always use this program to open these files”.Use Windows Explorer to get to the location where you saved the file.Choose the location on your computer where you would like to save the file.Select “Save target as” or “Save link as”.Find the link of the file you want to save (you may need to go back to the previous page to find it).Downloading and opening PDF files For PC users Mobile devices such as iPads, tablets and mobile phones can’t be used for IRCC forms.
To download and open a PDF form, you need to have Adobe Reader 10 or higher installed. If you’re applying at a visa application centre (VAC), they may ask you to re-fill out the form at their internet kiosks. If you’re submitting one of these forms, you need to use version 11.0.09 of Acrobat Reader to fill it out. Schedule A – Background/Declaration (PDF, 776.4 KB).
Application to Sponsor, Sponsorship Agreement and Undertaking (PDF, 478.72 KB).Generic Application Form for Canada (PDF, 652 KB).
We’re experiencing issues with some of our forms with 2D barcodes:
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